Head of Production & Client Service - KL

Kuala Lumpur, Malaysia • FULL-TIME

Are you an organizational master? A whiz with clients? Someone who can also effectively lead a team?

This is a management role with a difference. Part producer, part client service, part manager culminating in a dynamic, and exciting opportunity to work in our KL office. We’re Buchanan Group (a WPP company), and we’re the brains behind Home Tester Club, Brand Power, and Medifacts. We’re an innovative company, spanning 40 countries, full of passionate people, who pride ourselves on our ability to generate massive sales increases for the world’s biggest packaged goods brands. 

  • Like the headline says, you’ll be the Head of Production and Client Service – a rare opportunity to lead a highly successful team in developing and executing sales-driving campaigns for the biggest FMCG marketers. The role will include (but not be limited to):
    • Overseeing all campaign executions from brief to activation across Home Tester Club, Digital, and TV, including:
      • Creation and management of timelines and budgets.
      • Key client contact - providing service excellence to new and existing client relationships. 
      • Liaising with all approval bodies. 
      • Casting, talent booking, pre-production meeting, shoot day organization.
  • Managing Creative/Production/Home Tester Club teams; ensuring high level communication and transparency.
  • Ensuring best practice and process implementation.
  • Maintaining and expanding creative resource list by proactively identifying when additional resources will be needed.
  • Pitch development and presentation support for sales/accounts.
What you bring to the table:
  • Bachelor degree in media/production/digital/advertising-marketing preferred.
  • 5+ year in production/video content and agency services. 
  • 2+ years proven success in managing creative or production team.
  • Superior creative judgement and ability to distill brief, provide solution and execute.
  • Management of operational staff across video production and community management.
  • Exceptional communication skills.
  • Proficiency in Microsoft Office.
  • Additional skills considered assets – knowledge of Adobe Suite, video editing, copywriting, directing or graphic design. 
To apply:

Send your résumé, and previous work samples with a short note about how Buchanan is uniquely positioned in the market, and why you’d like to work with us to: